COMPLAINT UPON RECEIPT OF THE PRODUCT
If the product has been damaged in transit or does not correspond to your order, please notify us by email within 48 hours of delivery.
Please email us a photo of the packaging (with label visible) and the product received, clearly showing the product defect.
We will deal with your complaint as a matter of priority and sincerely apologize for any inconvenience this may cause.
TERMINATION OF THE PURCHASE CONTRACT
You can cancel the purchase contract within 14 days of delivery. You must return the product and have the option of requesting a replacement with another product or a refund of the product value.
The product you wish to return must be undamaged, in its original packaging and with all included accessories. Otherwise your application will be rejected or only partially processed.
Please notify us by email within 14 days of delivery that you wish to cancel your purchase.
support@dein-deal.com
WITHDRAWAL FROM THE CONTRACT - RETURN WITHIN 14 DAYS
(Fill out this form and only send it back if you want to cancel the contract)
I would like to inform you that I am withdrawing from the contract for the purchase of the following goods:
Invoice number for goods receipt:
Invoice date for receipt of goods:
Surname:
Address:
Bill number:
Order number:
The refund must be paid into the specified bank account:
Date and signature of the buyer:
You will receive the complaint code by email, which must be noted on the return package along with your details.
If you have not received the application code, please contact us by email.
Before sending the product back, please check: the order confirmation or the invoice you received from us by email if you purchased the product in our online shop. If you send a product that you did not purchase from our online store, we are not responsible for your mistake and will not return your package.
You have 14 days from the date you sent your request to return the product to us:
We recommend that you send your package via a courier service with a delivery certificate. If the package is lost, we can resolve your claim based on proof of delivery and tracking number.
The sender bears the shipping costs; we do not accept cash on delivery shipments.
Once your return has been received by the complaints department, a new product will be sent to you within 8 working days or the purchase price will be refunded.
List of items for which withdrawal from purchase is restricted or not possible:
Cleaning agents, polishing pastes, ...: The product can only be returned if the protective film/seal has not been removed, opened and used.
Swimwear, underwear: For hygiene reasons, swimwear and underwear cannot be returned.
E-Book: The e-Book is intellectual property and cannot be returned (transferred or copied) in any way, therefore it is not possible to replace or refund the purchase price for this item.
Set, multi-part products: A partial return of individual products from the set is not possible. Your MysteryBox application will only be accepted and billed if you return the entire contents of the box.
Gift: No complaints are possible for products that you receive as a gift.
Other demands that are not met under the above conditions will be approved.
PRODUCT CHANGES UNDER WARRANTY
The guarantee does not apply to:
Destruction of the product
Signs of wear
Defects resulting from incorrect, improper and careless use of the product
The item you wish to return must be undamaged, in its original packaging and with all accessories included. Otherwise, your complaint will be rejected or partially resolved.
Please inform us in writing by email.
support@dein-deal.com
Immediately after submitting the form, you will receive the complaint code by email, which must be noted on the return along with your details. If you have not received the application code, please contact us by email.
Before sending the product back, please check: the order confirmation or the invoice you received from us by email if you purchased the product in our online shop. If you send a product that you did not purchase from our online store, we are not responsible for your mistake and will not return your package.
You have 14 days after submitting your application
Time to return the product to our address:
HelpShip SRL
Sanction No. 707 H4
Zip code: 417078
We recommend that you send the package via a courier service with a shipping certificate. If the package is lost, we can process your claim based on the proof of delivery and tracking number.
The sender bears the shipping costs; we do not accept cash on delivery shipments.
As soon as the complaints department receives the package you returned, a new product will be sent to you within 8 working days.
OTHER COMPLAINTS THAT HAVE NOT BEEN COMPLIED WITH THE ABOVE CONDITIONS WILL BE RECEIVED Favourably.